Predictive dialer with AI and human agents

What a predictive dialer does

An agent dialing by hand spends most of a shift waiting: ring tones, voicemail, numbers that no longer exist. On a cold list, the share of calls that end in a conversation rarely goes above one in four.

A predictive dialer places several calls for every agent about to come free, and hands over only the ones a person answered. The agent chains conversations together. The gain is not marginal: it is the difference between a shift of talk time and a shift of ring tones.

The price of that gain is the risk of abandoning calls, which is why everything else on this page is about keeping that risk under control.

What PulseDial brings

Pace changes without stopping the campaign

The abandonment target, the wait window and the aggressiveness all change while the campaign is running. No stopping, exporting, reconfiguring and reloading: this is the thing a supervisor does most often in a day, and having to stop the campaign turns every adjustment into a decision that gets postponed.

Abandonment and cost on the same screen

You can nearly always lower one by raising the other. Seeing them apart — abandonment on the operations board, cost on next month's invoice — is what makes the decision blind and the review late.

On the board they sit together, per campaign and live, with cost calculated from what you have dialed so far rather than from what the carrier will bill you in thirty days.

AI agents on the same campaign

An AI voice agent opens the call, confirms who answered and why they are being called, and hands over to a person when it should. The handover is configured by three criteria — stated intent, the agent's own confidence, and what is at stake — rather than by a counter of exchanges, which cuts short the conversations that were going well just as readily.

You can bring your own voice agent instead of using ours. The campaign, the pace and the numbering stay the same.

Over your own SIP trunk

PulseDial connects to your current provider. There is no numbering to migrate and no new carrier contract to sign before you start, and recordings can stay in your own infrastructure if your policy calls for it.

Numbering health

Numbers burn out: carriers flag them and the answer rate falls with nothing in the campaign having changed. The board shows the state of each number, and rotation can run on rules rather than being discovered once the month's results are already spoiled.

Predictive, progressive or preview

Predictive does not always win, and that is worth saying:

• Predictive — for large, cold lists with eight or more agents on the same campaign. Below eight it loses its statistical edge and still risks abandoning calls.
• Progressive — one call per free agent. It abandons no calls at all. It is the right choice for small floors, warm lists, and any campaign where an abandoned call costs more than an agent waiting.
• Preview — the agent sees the record and decides whether to call. For high-value books where each contact is prepared.

All three are configured on the same campaign, and you can move between them without rebuilding it.

What it connects to

The campaign feeds from your CRM and writes the outcome of each contact back to it. No exporting to a spreadsheet in the morning and importing again in the afternoon, which is where retries get lost and where the same records end up being called twice.

What you see before buying

A demo is a real call, not a video. We stand up a test campaign on test numbering, with the board open, and watch how abandonment moves as the target changes. It is the only way to answer "what will this cost me per contact?" with a number instead of a range.